GENERAL CONDUCT
BY BOOKING YOUR APPOINTMENT YOU ARE AUTHORIZING US TO PROVIDE A MASSAGE THERAPY SERVICE FOR YOU
• All massages are for therapeutic purposes only.
• All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment.
• Treatments will only be conducted if therapist deems the treatment safe for the client to receive.
• Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior.
• If the session is terminated due to the customer’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed.
CANCELLATION POLICY
• Cancellation is expected 24 hours in advance for all clients. If you provide less than 24 hour notice you will be responsible for HALF of services price.
A “No-Call, No-Show,” is FULL Price of Service.
• If you are late, please reach out to the therapist or you will receive only the amount remaining of your scheduled appointment. The massage therapist has the right to charge the client in FULL for said services.
• Management reserves the right to cancel or reschedule appointments based on inclement weather or unforeseen circumstances. We commit to providing treatments within two weeks of the canceled treatment where possible.
PAYMENT
• We accept most major credit cards (Visa, MasterCard, Discover, American Express), checks, money orders, cashier's checks, and case.
• Invoices will be sent to clients for wellness events to include corporate massage, pamper parties and for those who cancel appointments (See Cancellation Policy).
• Invoices must be paid within 15 days from the issue date.
PRIVACY
• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
• Every client must complete an intake form prior to receiving treatment.
• By signing the Intake forms, clients are giving, Wanda's Health Massage Therapy BY BossLady Corporate Services, permission to hold records and data concerning the person.
• All intake and treatment notes will be kept securely on file.
• Personal information will not be shared with any third party.
CLIENTS WHO ARE MINORS
• Clients under 18 years of age must be accompanied by an adult. • The adult must give permission for the treatment to be performed, along with co-signing the Intake form.
• The adult must be present in the room throughout the treatment.
COMPLAINTS PROCEDURE
If a client wishes to make a complaint this must emailed to bossladycorporateservices@gmail.com
• Complaints must include the date, location of the incident, the full name of the complainant, details of the complaint and a desired outcome.
• All complaints will be taken very seriously and a response will be provided within 30 days.
I UNDERSTAND AND AGREE TO THE FOLLOWING:
Massage is not a substitute for a medical examination or for treatment. I am responsible for seeking the advice of a physician, chiropractor or other qualified medical specialist for any mental and/or physical ailments. I will disclose to the massage therapist all known medical conditions before the massage session. I will keep the provider(s) updated as to any changes in my medical profile. I understand that there will be no liability on the part of Wanda's Health Massage Therapy BY BossLady Corporate Services or the individual massage therapist if I fail to disclose any new or updated medical issues. • I am at least 18 years old and I am booking an appointment for myself or someone else who is at least 18 years old. As an adult, I understand my responsibilities as well as the risks as described in the terms and conditions.
Wanda's Health Massage Therapy BY BossLady Corporate Services also has the right to refuse to send massage therapists to areas of high crime or other situations deemed dangerous by the management. Wanda's Health Massage Therapy BY BossLady Corporate Services has the right (but not the obligation) to delete or deactivate any account or terminate access to or use of the service (or any part thereof), immediately and without notice. Wanda's Health Massage Therapy BY BossLady Corporate Services has the right to remove and discard any content within the service, for any reason. Further, I agree that Wanda's Health Massage Therapy BY BossLady Corporate Services shall not be liable to me or any third-party for any termination of my access to the service. Wanda's Health Massage Therapy BY BossLady Corporate Services reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon being posted on the BossLady Corporate Services website. I understand that it is my responsibility to review the terms and to keep current on them. If I disagree with the terms, I am not obligated to use the service. Wanda's Health Massage Therapy BY BossLady Corporate Services, under any circumstances, for direct, indirect, incidental, consequential, special or exemplary damages resulting from any use of the BossLady Corporate Services website or service. This includes if the damages arise from the use or misuse of the BossLady Corporate Services site or the service, from the inability to use the BossLady Corporate Services site or the service, or the interruption, suspension, modification, alteration or termination of the site or service. Such limitation also applies with respect to damages incurred by products, services, information or advice received through, or advertised in connection with, BossLady Corporate Services website or the service or any links on the website. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Furthermore, I agree to indemnify and hold Wanda's Health Massage Therapy BY BossLady Corporate Services, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of content I submit, post or make available through the service, my use of the service, my violation of the Terms and Conditions, my breach of any of the representations and warranties herein, or my violation of any rights of another. I agree to ALL of these terms and conditions, and I understand that they apply to all services performed by Wanda's Health Massage Therapy BY BossLady Corporate Services
